WHAT can be returned?
We will happily accept returns for faulty, damaged or incorrect items. We are unable to accept returns of opened confectionery or personalised items unless there has been a misprint or mistake on our behalf.
WHEN do items need to be returned by?
Items need to be returned within 14 days from the date they have been received.
WHERE do items need to be returned to?
Please contact us first in regards to a return before sending the parcel back to us.
In the event we have sent you the wrong item or the item is damaged we will pay for the return postage and resend your order. In the event that a customer changes their mind about an order they can return the order at their expense.
CREDIT for returns?
In the event that the item has been discontinued or unsellable a credit note will be issued.